Privacy Policy
Last updated: 11 June 2026
This Privacy Policy explains how TRAILBOUND LTD (“we”, “us”, “our”) collects and uses your personal data when you visit www.trailbound.com (the “Site”) or buy from us. We are the “data controller” for this information.
1. Who we are
TRAILBOUND LTD 10a High Street, Market Deeping, Peterborough, PE6 8EB Email: info@trailbound.com
Registered in England and Wales, company number 16494051.
2. The data we collect
Depending on how you use the Site, we may collect:
- Contact and order details — name, email address, billing and delivery address, phone number.
- Order information — the products you buy, order value and order history.
- Payment information — handled by our payment providers. We receive confirmation of payment but do not store your full card number.
- Communications — messages you send us (for example, support or returns enquiries).
- Technical and usage data — IP address, device and browser type, and how you use the Site, collected via cookies and similar technologies (see section 6).
3. How we collect it
We collect data when you place an order, contact us, sign up for marketing, or browse the Site (via cookies).
4. How we use your data and our lawful bases
| Purpose | Lawful basis (UK GDPR) |
|---|---|
| Process and deliver your order | Performance of a contract |
| Take payment and prevent fraud | Contract / legitimate interests |
| Provide customer support and handle returns/warranty | Contract / legitimate interests |
| Send order and delivery updates | Contract |
| Send marketing emails (if you opt in) | Consent |
| Improve and secure the Site | Legitimate interests |
| Meet legal and tax obligations | Legal obligation |
5. Who we share it with
We share data only where necessary, including with:
- Payment providers (for example, Stripe and Klarna) to process payments.
- Delivery partners / couriers to deliver your order.
- IT, hosting and email providers that help us run the Site.
- Professional advisers and authorities where required by law.
We do not sell your personal data.
6. Cookies
The Site uses cookies and similar technologies to make it work, to remember your choices, and to understand how it is used. When you first visit, we show a cookie notice; your acceptance is stored in a small cookie that lasts 1 day, after which you may be asked again.
You can control or delete cookies in your browser settings. Blocking some cookies may affect how the Site works.
7. International transfers
Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data is protected by appropriate safeguards (such as UK-approved standard contractual clauses).
8. How long we keep it
We keep personal data only as long as necessary for the purposes above, including to meet legal, accounting and tax requirements. Order records are typically kept for 6 years to comply with UK tax law.
9. Your rights
Under UK data-protection law you have the right to:
- access the personal data we hold about you;
- ask us to correct inaccurate data;
- ask us to delete your data in certain circumstances;
- object to, or ask us to restrict, certain processing;
- request a copy of your data in a portable format;
- withdraw consent at any time (for example, unsubscribe from marketing).
To exercise any of these, contact us at info@trailbound.com. We will respond within one month.
10. Marketing
If you opt in, we may email you about products and offers. You can unsubscribe at any time using the link in any marketing email or by contacting us.
11. Security
We use appropriate technical and organisational measures to protect your data. No method of transmission over the internet is completely secure, but we work to protect your information and use reputable providers.
12. Children
The Site is not directed at children, and we do not knowingly collect data from anyone under 16.
13. Complaints
If you have a concern about how we handle your data, please contact us first. You also have the right to complain to the UK’s Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.
14. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows when it last changed.
15. Contact
Questions about this policy or your data: info@trailbound.com.